Delivery Information
FLOWERS
Our studio is open for click-and-collect Monday to Friday, 9am - 2pm & Saturday 8am-12pm
or same day local delivery if order is placed before 12pm.
Please call our shop phone during opening hours on 0482 060 805 or send us an email via our contact page if you are outside of our delivery zone or have any questions.
WE SERVICE THE FOLLOWING AREAS:
BYRON BAY, SUFFOLK PARK, BANGALOW, BRUNSWICK HEADS, OCEAN SHORES, BILLINUDGEL, MULLUMBIMBY.
At the moment we are unable to offer delivery further than 30km due to courier shortage.
Delivery is calculated at checkout depending on the KM radius from our studio.
Byron industrial estate (within 5km) - Free
We hand deliver bouquets ourselves to ensure they make it to you in the best possible condition. We cannot guarantee timed deliveries and our daily deliveries happen between 2pm-6pm.
*We can only service main towns for this fee and unfortunately cannot deliver down dirt roads.
**We cater for same-day deliveries if order is received before 12pm and within a 10km radius of Byron Bay. Please email us if you are unsure.
SHIPPING - PRODUCTS
All pieces are individually packaged in fully recyclable card boxes and shipped using 100% carbon neutral services. If your item is damaged on arrival, please email us at hello@braerstudio.com within 24 hours of delivery with images of your damaged piece and the packaging. We will gladly refund or replace any item that arrives damaged.
LOCAL PICK-UP
Braer offers local collection from our store in Byron Bay, New South Wales. During the checkout process, an option will be provided for local pick up which is complimentary. We will send you a notification when your order is ready to be picked up.